Support

We are human!

And humane, too. Vernus is still quite young and we are eager to learn. Send us an email or use the Scratchpad to submit a bug report or a feature request.

Documentation is still in the works.
For now, support runs through email and our public Scratchpad. Thorough documentation is still in the works.

Contact

Email support

For account access, payments, publication setup, billing questions, or anything that includes private account details.

Public issues and requests

For product bugs, rough edges, and feature ideas that can be discussed openly with the team.

Before you write

A few specifics help us understand the issue quickly and avoid slow back-and-forth. Please include details that apply to your situation, for example your Vernus account email or username, any publication, post, or checkout link involved, and a short note on what happened and what you expected instead.

You might want to check our Transparency, Changelog, and Status pages for more information.